Shipping policy

Shipping

Calyranora
Kjell Georg Moes
Hohe Straße 68, 50667 Köln, Germany
Email: info@calyranora.store
Phone: +49 221 5830472

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Offset smokers and the station

Large offset smokers and the competition-grade station are heavy and ship on a pallet, sometimes across several cartons. Delivery is kerbside: the carrier brings the pallet to the nearest accessible hard standing, not into the garden. Plan help; a thick-steel offset smoker is very heavy. Smoking wood, accessories, covers and the compact and pellet smokers ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.